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Managed IT Services - Application Maintenance & SupportSupport that drives uptime and user functionality

Applications are becoming central in supporting operational processes and solving key business challenges. Ensuring application availability and optimal performance is essential to avoid business disruptions. Supporting an ever diverse application landscape from cloud to on-premises forms a large share of organizations’ IT budgets. With a growing range of software products and complexity, managing and supporting the entire application landscape has become a critical challenge for businesses.
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itsoli supports you by:

  • Formulating right support model for the client based on their needs
  • Enabling smooth transition of application maintenance using itsoli's AMS methodology
  • Providing high visibility of AMS operations and key metrics
  • Supporting improvements and enhancements to applications and AMS operations
  • Delivering high levels of service SLAs
  • Delivering cost effective AMS models for business continuity

itsoli ensures optimal performance and extended lifetime of your software solutions for increased business efficiency

Our Application Maintenance & Support (AMS) Services offer constant support and ongoing advice to ensure your applications are running smoothly and performing optimally.

Our AMS services help in maintaining error free system functions, user support, enhancement of existing functionalities, and addressing changing service needs.

Our support professionals strategize for stable performance of your implementation including identification of opportunity areas, fine-tuning the system for processing, and adding custom features which are aligned specifically with your business objectives.

Our maintenance and support outsourcing options comprise great flexibility to accommodate your requirements and budget. We provide customer tailored contracts to deliver the services you need when you need them, supporting your changing support landscape.

Services we offer

Solution Monitoring

Proactive monitoring of various aspects of your implementation – application response times, latency issues, API response times, job execution times etc., and advice on recommended course of action.

Continuous Administration

Ongoing administration of your implementation in the areas of user/role administration, data management and cleanup, adding objects and attributes etc. to support your growing business needs.

Maintenance and Support
  • Corrective Maintenance – Defect fixing and resolution by identifying workarounds to quickly address issues in your implementation and minimize interruption. Fix defects to permanently address the issue.
  • Adaptive Maintenance – Modifications and updates to accommodate operating system, hardware, and/or platform changes to ensure application compatibility.
  • Preventive Maintenance – Facilitates update and release management to ensure your application stays up-to-date with the latest technology.
Perfective Maintenance and Continuous Improvement

Be current with the features and capabilities offered in the latest releases of the application, vendor recommended best practices and guidelines, and offer improvement plans to maximize business benefit. Focus on improving application functionality, usability and performance by refining, deleting, or adding new features.

We map out your customization needs and required maintenance tasks so that you can continually gain momentum in your business. This results in deriving higher returns throughout your application lifecycle. Our services contribute towards adding desired speed and confidence towards attaining your business objectives.

Technologies we support

salesforce
Oracle Cloud Financials and HCM
ServiceNow
Snowflake

See our Application Maintenance & Support services in action

Global Architecture & Engineering Center of Excellence (COE)

Get the Support that Ensures
Maximum Uptime and Optimal Performance

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IT Soli

830 Stewart Drive
Suite 230
Sunnyvale, CA 94085

(678) 666-4323 itsoli - Linkedin
  • Strategy
  • Overview
  • Enterprise Architecture & Strategy
  • Maturity Assesments
  • Roadmaps
  • Governance
  • Transformation
  • Human Capital Management
  • Enterprise Resource Planning
  • Enterprise Service Management
  • PMO Services
  • Data & Analytics
  • Life Sciences
  • Technology Services
  • Integration & API Services
  • Cloud Application Solutions
  • Professional Services
  • Managed IT Services
  • Application Maintenance & Support
  • Why itsoli?
  • Customer Stories
  • Company
  • Careers
  • Contact

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