Enterprise Transformation - Enterprise Service ManagementUnlock productivity with better workflows and smarter insights
Enterprise Service Management (ESM) provides a single platform to monitor, track, and handle workflows across multiple departments. Applying this centralized, service-oriented approach for internal operations will speed decision-making and increase both productivity and user satisfaction. itsoli supports top ESM vendors such as ServiceNow, BMC Remedy, Cherwell, and more.
Streamline
processes and manage services across departments
Whether HR, IT, finance or legal, you should get quick insight into any department: Who is responsible for what? Are requests being completed on time? Where do we allocate resources next quarter?
If you don’t have proper tracking processes or holistic reporting, you’re compromising organizational efficiency. Worse, instead of creating continual improvement, you’re stuck in a perpetually reactive mode.
itsoli views technology with a business lens, so you get a single portal that boosts efficiency between all departments. We design, implement and administer the solutions that help you leverage the full potential of ESM.
itsoli’s approach to ESM
Proven to advance your business priorities. See the steps we take to design and implement your ESM solution.
Focus on business alignment to ensure that the framework meets all business requirements.
Incorporate existing IT applications and tools into integrations so you get the most out of your investments.
Identify the most applicable platform and tailor it to provide ease of use for your users.
Create the right balance of process integration and human intervention to design efficient processes that save time and improve efficiency.
Ensure accuracy of delivery and proper coordination of customer resources and stakeholders.
Organizations operate in a dynamic environment- from culture and business priorities, to processes and technology. We help you continually adapt to changes and identify opportunities for improvement.
How an ESM platform boosts productivity across the entire enterprise
- Ensure timely responses with automation and alerting
- Get increased visibility into performance
- Self-service capabilities provide access, communication and resolution efficiencies
- Common service model design and delivery
- Enhanced insights into “who did what when”
- Reporting and metrics can identify problem areas
- IT and business units work collaboratively to drive value for the business
- Improve the direct value of IT to the business
- Ensure no single point of failure joining multiple task owners with systematic escalation paths
- Automated processes reduce user involvement
- Cost savings from business-function application rationalization
- Reduce help desk and delivery workload with self-service features
Technologies we support
This leading enterprise platform reduces complexity and increases productivity. Transform old, manual ways of working into modern digital workflows so employees and customers get what they need.
itsoli ensures you get the best results from ServiceNow
Enterprise Service Architecture
Business Process Assessment
Service Performance Evaluation
Business Value Alignment
Technology/Tools Integration
Strategic Planning
Process Design & Automation
Enterprise Architecture
Rapid Prototyping
Tools Implementation
Systems Migration
Tools Administration
Operational Management
Continual Service Improvement
Center of Excellence
Frameworks we support
Service Automation
Self-help, Virtual Agent
Empower employees to easily access information to resolve their issues quickly and be more productive. Provide an inviting experience to encourage use and significantly reduce the time and cost of traditional service request interactions.
Robotic Process Automation
Automate human-based activities individual with minimal programming to reduce overall processing time and enable users to devote more time to higher-value work.
AI/ML
Harness the power of technology to automate process decision making to free up valuable human resources and gain learnings from data to increase accuracy and improve task level performance.
Customer Experience
Service Portal
Create a seamless UI experience for all interactions with your company and its resources to improve process accuracy and employee satisfaction.
Service Catalog
Deliver users internal products and services through a user‑friendly storefront for faster request fulfillment and greater demand management insights.
Process Orchestration
Automate IT and business processes for operations management to reduce tasks, increase service agility, and accelerate processes.
Workflow Automation
Automate the interaction of activities between people and systems to remove bottlenecks and accelerate tasks and outcomes.
See our ESM expertise in action
