itsoli’s approach to ESM
Proven to advance your business priorities. See the steps we take to design and implement your ESM solution.
Focus on business alignment to ensure that the framework meets all business requirements.
Incorporate existing IT applications and tools into integrations so you get the most out of your investments.
Identify the most applicable platform and tailor it to provide ease of use for your users.
Create the right balance of process integration and human intervention to design efficient processes that save time and improve efficiency.
Ensure accuracy of delivery and proper coordination of customer resources and stakeholders.
Organizations operate in a dynamic environment- from culture and business priorities, to processes and technology. We help you continually adapt to changes and identify opportunities for improvement.
How an ESM platform boosts productivity across the entire enterprise
- Ensure timely responses with automation and alerting
- Get increased visibility into performance
- Self-service capabilities provide access, communication and resolution efficiencies
- Common service model design and delivery
- Enhanced insights into “who did what when”
- Reporting and metrics can identify problem areas
- IT and business units work collaboratively to drive value for the business
- Improve the direct value of IT to the business
- Ensure no single point of failure joining multiple task owners with systematic escalation paths
- Automated processes reduce user involvement
- Cost savings from business-function application rationalization
- Reduce help desk and delivery workload with self-service features
Technologies we support
This leading enterprise platform reduces complexity and increases productivity. Transform old, manual ways of working into modern digital workflows so employees and customers get what they need.
itsoli ensures you get the best results from ServiceNow
Enterprise Service Architecture
Business Process Assessment
Service Performance Evaluation
Business Value Alignment
Process Design & Automation
Continual Service Improvement
Center of Excellence
Frameworks we support
Self-help, Virtual Agent
Empower employees to easily access information to resolve their issues quickly and be more productive. Provide an inviting experience to encourage use and significantly reduce the time and cost of traditional service request interactions.
Robotic Process Automation
Automate human-based activities individual with minimal programming to reduce overall processing time and enable users to devote more time to higher-value work.
Harness the power of technology to automate process decision making to free up valuable human resources and gain learnings from data to increase accuracy and improve task level performance.
Create a seamless UI experience for all interactions with your company and its resources to improve process accuracy and employee satisfaction.
Deliver users internal products and services through a user‑friendly storefront for faster request fulfillment and greater demand management insights.
Automate IT and business processes for operations management to reduce tasks, increase service agility, and accelerate processes.
Automate the interaction of activities between people and systems to remove bottlenecks and accelerate tasks and outcomes.